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Block diagram - Gap model of service quality | Service 4 Ss fishbone diagram - Template | Service-goods continuum diagram | About Service Diagram
![2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download 2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download](https://images.slideplayer.com/14/4223215/slides/slide_6.jpg)
2 Chapter The Gaps Model of Service Quality The Customer Gap The Provider Gaps: Gap 1 – not knowing what customers expect Gap 2 – not having the. - ppt download
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